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Frequently Asked Questions

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social@vacationhaven.ng
+234 8033159515
‭+234 7038568976‬
+234 9160833777‬

OUR LISTINGS

VHL offers short-let accommodations in Lagos, providing comfortable, fully furnished homes for business travelers, tourists, and families. Our properties are designed to offer a home-away-from-home experience with luxury amenities and convenient locations.

All VHL homes come with modern amenities, including free Wi-Fi, fully equipped kitchens, air conditioning, smart TVs, comfortable bedding, security, and housekeeping services. Some properties also feature additional perks such as rooftop terraces, pools, PS 5, Snooker or gym access.

You can make a booking directly on our website, through our Instagram or Facebook pages, or by contacting us via phone. We also list our properties on popular booking platforms like Airbnb, Booking.com. and other holiday booking sites.

Check-in is from 2:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out can be arranged, subject to availability and additional charges.

The minimum stay at VHL Short-Let Homes is one night. However, for longer-term stays, we offer flexible rates and arrangements to meet your needs reaching up to one year

Yes, our properties are perfect for families, mostly inn gated estates with very good security. We offer spacious living areas, child-friendly amenities, and access to nearby family-oriented attractions.

Yes, we offer special discounts for guests staying longer than a week. Please contact us directly for more details on long-stay pricing and promotions.

Our standard cancellation policy allows free cancellations up to 48 hours before your scheduled check-in time. Cancellations made less than 48 hours before arrival will incur a one-night stay charge. For longer stays, cancellation terms may vary.

Yes, we provide regular housekeeping services between the hours of 9am to 2pm daily except on Sundays. However, you can customize your cleaning schedule based on your preferences provided its communicated on or before arrival and the length of your stay. For longer stays, we offer deep-cleaning services at no extra cost.

The total cost of your stay is displayed when you book (which would also consist of a caution fee). There may be additional fees charges for extra services such as late check-out and airport transfers, which will be communicated upfront

Security is our top priority. All properties are located in secure, gated communities, and many have 24-hour security. We also equip our properties with modern security systems, including CCTV and health and safety equipment in the apartments.

Yes, we can arrange airport transfers for an additional fee. Please inform us ahead of your arrival if you’d like to take advantage of this service.

Some of our properties are pet-friendly. Please contact us before booking to confirm whether your chosen property allows pets and to discuss any additional fees.

Our properties are located close to major Lagos attractions such as Lekki Conservation Centre, Nike Art Gallery, and the bustling Victoria Island. We also provide a local guide in each property to help guests explore the best spots nearby.

Our properties are close to various Lagos attractions such as Elegushi beach, Nike Art Gallery, and other major nightlife centres in Lagos. We also provide a local guide in each property to help guests explore the best spots nearby.

We offer 24/7 customer support to assist you during your stay. You can reach us via phone, email, or direct messages on our social media platforms.