Booking Terms and Conditions
Introduction
Welcome to Vacation Haven Ltd. By booking and staying at our shortlet apartments, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making a reservation.
Booking and Payment
An apartment can only be reserved for 24 hrs. from time of enquiry. Payment makes valid reservation.
All bookings must be made by direct bank transfer to the company’s bank account or through our official website.
60% of total rental value is required for a valid reservation. while 40% balance payment is required 24hrs before check-in date or immediately upon arrival but before check-in.
Prices are subject to change without prior notice
Security Deposit
A security deposit may be required as follows and will be refunded after check-out, subject to an inspection of the apartment.
- Refundable caution deposit for accommodation is N100k; for get-together and movie is N150k
- Get-together of not more than 15people is allowed with a deposit of N50k for deep cleaning,
- Loud Music is not allowed. Caution deposit will be forfeited where this rule is flouted.
Check-In and Check-Out
Check-in time: 2pm
Check-out time: 11am
Early Check-in and Late check-out may incur additional charges of N25K.
Where a guest fails to wait for apartment inspection upon check-out; guest stands the risk of forfeiting the whole of the security deposit,
Guest Responsibilities
Guests must maintain the apartment in good condition and respect the property.
Any damages caused by the guest will be charged accordingly.
Smoking of marijuana or any form of hard drugs is strictly prohibited on all our premises.
Smoking of cigarette is prohibited inside our apartment except in dedicated smoking areas.
Smoking inside the apartment warrants instant eviction with a fine of 100k for deep cleaning.
Noise levels should be kept to a minimum to avoid disturbing neighbors.
Where any guest constitutes noise pollution and disturbs the neighbours, the neighbours reserve the right to request eviction of the guest causing the nuisance.
Where a guest is evicted due to any form of nuisance such as noise, the guest forfeits his/her caution deposit.
Smoking of marijuana or any form of illicit/hard drugs is highly prohibited on all our premises.
No house party allowed.
No pet allowed.
Max 2 people per room is allowed to sleep over.
Cancellation and Refund Policy
Cancellations made 24hrs before check-in will forfeit 70% of rental value paid.
Cancellations made 48hrs before check-in will receive 70% of rental value paid.
Cancellations made 14 days before check-in will receive full rental value paid.
No refunds for cancellations made after the check-in date.
Re-allocation of an apartment
Where an apartment becomes not fit for rental due to repair and maintenance issues, the guest shall be relocated to another apartment of same standard and cost for the number of days remaining out of the total duration of rent. Where the newly allocated apartment is not acceptable by the guest, the guest is at liberty to make a free choice from the array of apartments in the company’s portfolio and shall pay the differential of any other apartment chosen by the guest where the cost is higher than the original apartment. On the contrary, guest shall be refunded of the differential pricing where the cost of the new apartment is lower than the original apartment.
Damages
Guests shall be charged for any damage of any item provided in the apartment due to bad handling. The damage prices are determined on the basis of total replacement cost and opportunity cost of not having the items for immediate use. Guests are advised to use every facility provided with utmost care.
Liability and Indemnity
We are not responsible for loss, theft, or damage to personal belongings.
Guests use the premises at their own risk.
We reserve the right to evict any guest who violates these Terms and Conditions without a refund.
Privacy Policy
Guest information will be kept confidential and used only for booking and customer service purposes.
We do not share personal information with third parties unless required by law.
Amendments to Terms
We reserve the right to update these Terms and Conditions at any time
Governing Law
These Terms and Conditions shall be governed by the laws of Federal Republic of Nigeria.
By making a reservation, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
For inquiries, please send an email to : bookings@vacationhaven.ng
Please Note: We have few apartments mainly dedicated for Get-together, So enquiry must be made specifically before making reservations for a get-together.
Signed.
Mgt.
